We want you to be satisfied, so fee-based service on NockAcademy can be refunded within 30 days.Please note, however, that refunds are only available for courses purchased on the Android app by bank transfer or prompt pay.(for more details on refund restrictions, please see below).
For whatever reason, if you are unhappy with our fee-based service, please let us know through the firstname.lastname@example.org. We’re here to help.
All refunds will be credited back via the card you used or bank transfer account. Note: Purchases made on the iOS mobile app and Google payment on the Android cannot be refunded.
Reasons for Denied Refunds
While our 30 day refund policy is in place to protect students, we must also protect our instructors from fraud and provide a reasonable payment schedule. Some of the payments are provided to instructors after 30 days, so we will not process refund requests received after the refund window.
Finally, students who purchase and refund fee-based service over an extended period may be subject to suspension for abuse of the refund policy.
Purchases made through the iOS mobile app and Google payment on the Android cannot be refunded. On the iOS app, payments are processed by Apple and as a result we do not have the ability to refund the course. And also on the Google payment, payments are processed by Google and as a result we do not have the ability to refund the course.
If you would like to request a refund, please reach out to Apple Support/Google directly.